Shipping policy
VXR Moto Shipping Policy
Order Processing
Orders are processed as quickly as possible after they are placed. Most orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays may begin processing on the next business day.
Shipping & Delivery
Shipping options, rates, and available delivery estimates are displayed at checkout based on the products in your order and delivery address.
Delivery times shown at checkout are estimates and are not guaranteed. Carrier delays, severe weather, holidays, high shipping volumes, and other circumstances outside our control may affect delivery times.
Fulfillment Partners
Some products sold by VXR Moto are fulfilled and shipped directly by our authorized suppliers and fulfillment partners. Because of this, products within the same order may occasionally arrive in separate packages or at different times.
You will receive shipping confirmation and tracking information when available after your order has been fulfilled.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact VXR Moto as soon as possible if you notice an error in your shipping address. Once an order has entered fulfillment or has been shipped, we may not be able to change the delivery address.
VXR Moto is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
Lost, Damaged, or Incorrect Shipments
If your package arrives damaged, contains an incorrect product, or appears to have been lost in transit, please contact VXR Moto as soon as possible with your order number and relevant details.
For damaged shipments, please retain the product and original packaging and provide photographs when requested. We will work with the carrier and/or fulfillment partner to resolve eligible shipping issues.
Tracking
Tracking information will be provided when available. Please allow time for the carrier's tracking system to update after receiving your tracking number.
International Shipping
International shipping availability may vary by product and destination. Any available international shipping options and charges will be displayed during checkout.
Customers are responsible for any applicable import duties, customs charges, taxes, or other fees imposed by their destination country unless otherwise stated during checkout.
Returns
Please do not return products to the address shown on a shipping label without first contacting VXR Moto. All returns must follow our Return & Refund Policy and receive authorization before being shipped.
Contact
If you have questions about your shipment or need assistance with an order, please contact VXR Moto using the contact information provided on our website.