Refund policy
VXR Moto Return & Refund Policy
We want you to be satisfied with your purchase. If you have an issue with an order, please contact VXR Moto before returning any product.
Return Requests
All returns must be requested and approved before an item is shipped back. Do not send products directly to the manufacturer or supplier without receiving return instructions from VXR Moto.
To request a return, contact us with your order number, the item you would like to return, and the reason for the return. We will provide return instructions if the request is approved.
Items must be unused, uninstalled, and in their original condition and packaging to be eligible for a standard return. Products that have been installed, used, damaged, modified, or altered may not be eligible for return.
Incorrect or Damaged Orders
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible and include your order number and photos of the item and packaging. We will work with you and the supplier to resolve the issue.
Fitment
Customers are responsible for confirming product compatibility with their specific bike, model, year, and configuration before ordering. If you are unsure whether a product will fit, please contact VXR Moto before placing your order.
Non-Returnable Items
Used, installed, modified, damaged, or altered products generally cannot be returned unless the product was defective when received. Clearance, final-sale, or specially ordered products may also be non-returnable when identified as such at the time of purchase.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.
Original shipping charges may not be refundable unless the return resulted from an incorrect, damaged, or defective item. Return shipping costs may be the customer's responsibility depending on the reason for the return.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. Because orders may be sent to our fulfillment partners shortly after being placed, we cannot guarantee cancellation once processing or fulfillment has begun.
Warranty Claims
Certain products may include a manufacturer's warranty. Warranty coverage varies by product and manufacturer. Contact VXR Moto with your order information and details of the issue, and we will assist with eligible warranty claims.
Contact Us
For return, refund, cancellation, or warranty questions, please contact VXR Moto through the contact information provided on our website.